Refund policy

Returns & Refunds Policy

Faulty or Incorrect Items

If a base garment is faulty, damaged, or incorrect, you must notify us within 7 working days of receipt by emailing amy@dnadancelab.co.uk.

All reported items will be subject to inspection. Where a fault is confirmed, customers will be offered either:

  • A replacement garment, or

  • A refund

Returns Conditions

Garments must be:

  • Returned within 14 days of receipt

  • In their original, unworn condition

  • With original packaging and tags intact

Returns will not be accepted if:

  • They are outside the returns timeframe

  • They show signs of wear, use, or damage

All returns (including faulty items) are sent back at the customer’s expense, unless otherwise agreed.

Returns Address

DNA Dance Lab Ltd
35 Sandy Lane
Cannock
Staffordshire
WS11 1RF
United Kingdom

Embellishment Services (Important)

  • A £15 non-refundable deposit per garment, per embellishment service is required

  • This deposit is deducted from the final balance

  • All DNA Dance Lab embellishment designs are final

  • The remaining balance must be paid in full within 24 hours of completion before garments are dispatched

⚠️ Embellished or customised garments are non-returnable, unless faulty.

Promotions & Discount Codes

  • Discount codes must be applied to Invoice 1 and cannot be applied retrospectively

  • Promotions cannot be combined unless explicitly stated

  • We reserve the right to amend or withdraw promotions at any time

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (subject to approval) and place a new order separately.

European Union – 14 Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, without giving a reason.

Returned items must:

  • Be unworn and unused

  • Include original tags and packaging

  • Be accompanied by proof of purchase

This does not apply to customised or embellished items.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is up to 10 business days

  • Banks and card providers may take additional time to release funds

If more than 15 business days have passed since approval, please contact us.